Frequently Asked Questions

No two plants are the same and plants may arrive with slightly more or less abundance of foliage. If the plant is drastically different than the listing photo, send a photo to info@prismplant.com and we are happy to address the issue.

If the plant arrives slightly damaged or limp, this may be a result of the plant being deprived of light and water during transit as shipping can be stressful on a living plant. From our experience, most plants can be brought back to complete health after a few days of light, water and care. It is always best to send us a photo so we can assist you on this process. 

For cold weather areas we ask that you purchase a heat pack with your order. We recommend 1 heat pack per 3-4 plants. If you choose to disregard this advice, we can not guarantee the condition of your plants upon arrival and any living plants damaged during transit will not be eligible for refund/replacement.

 We pride ourselves on customer satisfaction. If you are not satisfied with your order, please contact us at info@prismplant.com and we will be sure to make it right.